Enough Is Enough

My headphones miraculously recovered the other day. But I am determined to make SE change a new set for me. I'm not going to take anymore chances with this phone. I have already written a complain letter to inform them how distressed I was over the quality of their phone and their reply was that my case has been "escalated to higher management for their review and necessary actions".

I've been waiting and waiting and waiting for 5 working days, but still no news from the so-called higher management.